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Author Graham, Ben B.

Title Detail process charting : speaking the language of process / Ben B. Graham.

Publication Info. Hoboken, N.J. : Wiley, [2004]
©2004
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Connect to http://www.loc.gov/catdir/bios/wiley047/2004001725.html
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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.402 G738D    Check Shelf
Description xix, 187 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references and index.
Contents Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Subject Industrial organization -- Charts, diagrams, etc.
Organization charts.
Reengineering (Management)
Benchmarking (Management)
Organizational effectiveness.
ISBN 0471653942 (cloth : acid-free paper)
9780471653943 (cloth : acid-free paper)
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