LEADER 00000cam  2200000 a 4500 
001    ocn320315559 
003    OCoLC 
005    20100728010001.0 
008    090518s2009    enk      b    001 0 eng   
015    GBA952616|2bnb 
016 7  015266614|2Uk 
020    9781856046725|qpaperback 
020    1856046729|qpaperback 
035    (Sirsi) i9781856046725 
035    (Sirsi) i9781856046725 
035    (OCoLC)320315559 
040    UKM|beng|cUKM|dYDXCP|dBWKUK|dBWX|dU5D|dCDX|dGEBAY|dVVC 
042    ukblcatcopy 
049    CKEA 
050  4 Z711|b.P36 2009 
082 04 025.52|222 
100 1  Pantry, Sheila. 
245 10 How to give your users the LIS services they want /
       |cSheila Pantry and Peter Griffiths. 
264  1 London :|bFacet,|c2009. 
300    vii, 192 pages ;|c24 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references and index. 
505 0  Why this book? -- Understanding users: the what, why, 
       where, when, how and who -- What is the current knowledge 
       about your users and their needs: is it really 
       predictable? -- Great expectations: how LIS professionals 
       can manage and train users -- Using information about past
       user behavior -- Making the most of knowing your users -- 
       Keeping track of changes in what users want -- Tracking 
       the future -- Future perfect? 
520 8  This title will help any library or information 
       professional anywhere to take a fresh look at this area 
       and to tackle it in their organization, so as to ensure 
       that their users will always obtain exactly what they 
       want. 
650  0 Libraries|xUser satisfaction. 
650  0 Information services|xUser education. 
650  0 Library administration. 
650  0 Public services (Libraries) 
700 1  Griffiths, Peter,|d1948 February 14- 
938    YBP Library Services|bYANK|n3018568 
938    Blackwell Book Service|bBBUS|nR5836572|c$85.00 
938    Coutts Information Services|bCOUT|n9525965 
994    02|bCKE