| Description |
vii, 192 pages ; 24 cm |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect? |
| Summary |
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. |
| Subject |
Libraries -- User satisfaction.
|
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Information services -- User education.
|
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Library administration.
|
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Public services (Libraries)
|
| Added Author |
Griffiths, Peter, 1948 February 14-
|
| ISBN |
9781856046725 paperback |
|
1856046729 paperback |
|
