Introduction -- Establish leadership : the foundation for change -- Build trust : a vital component of enduring achievement -- Strategy setting : translating vision into action -- Engage staff : the way to gain support and accelerate success -- Manage work through projects : a means to strategic alignment -- Renovate the business : a way to become "of choice" -- Seamlessly integrate technology : the core to all we do -- Transform staff : the people part of enterprise-wide change -- Renew communications practices : transparency improves performance -- Re-imagine the organization : the expressway to the future -- Postscript: a bold vision for tomorrow's organizations -- A last word -- About the author.
