"Enhance process effectiveness and reduce waste; successfully apply proven tools to projects and activities; improve and innovate to achieve sustainable results"--Cover.
"Inside: learn Lean and Six Sigma concepts; use crucial process checklists; manage change and innovation; prioritize your customers's needs; secure buy-in for improvement; solve business problems; find new ideas and solutions; ensure everyday excellence"--Page 4 of cover.
Summary
Explains the jargon surrounding this organizational practice, outlines the key principles of both Lean thinking and the Six Sigma process, and breaks it all down into easy-to-follow steps.
Bibliography
Includes bibliographical references (pages 331-332) and index.
Contents
part 1. Understanding Lean Six Sigma: Defining Lean Six Sigma ; Understanding the principles of Lean Six Sigma -- part 2. Lean Six Sigma foundations: Identifying your process customers ; Understanding your customers' needs ; Understanding the process ; Managing people and change -- part 3. Understanding performance and analyzing the process: Gathering data ; Presenting your data ; Identifying root causes ; Identifying non-value-adding steps and waste ; Getting the process to flow -- part 4. Improving and innovating: Thinking differently and generating solutions ; Discovering the opportunity for prevention ; Introducing design for Six Sigma ; Discovering design thinking ; Applying Agile to Lean Six Sigma projects -- part 5. Deploying Lean Six Sigma and making change happen: Running rapid imrovement events and solving problems with DMAIC ; Ensuring everday operational excellence ; Leading the deployment and selecting the right projects ; Putting it all together : checklists to support your DMAIC project -- part 6. The part of tens: Ten tips for best-practice project storyboards ; Ten pitfalls to avoid ; Ten (plus one) places to go for help.
