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Book Cover
Author Conlow, Rick.

Title Handling difficult people and situations : lead people through adversity / Rick Conlow, Doug Watsabaugh.

Publication Info. [Rochester, N.Y.] : Axzo Pres, 2009.


Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource (ii, 91 pages) : illustrations.
Series Crisp Fifty-Minute series
Fifty-Minute series.
Note Print version record.
Bibliography Includes bibliographical references.
Contents The difficult people in your life -- How you see and hear difficult people -- The power of a difficult person -- Making a plan and finding the words -- Leading a difficult customer to a better outcome.
Subject Interpersonal conflict.
Interpersonal relations.
Organizational behavior.
BUSINESS & ECONOMICS -- Human Resources & Personnel Management.
BUSINESS & ECONOMICS -- Workplace Culture.
Interpersonal conflict. (OCoLC)fst00977374
Interpersonal relations. (OCoLC)fst00977397
Organizational behavior. (OCoLC)fst01047801
Genre/Form Electronic books.
Added Author Watsabaugh, Doug.
Other Form: Print version: Conlow, Rick. Handling difficult people and situations. [Rochester, N.Y.] : Axzo Pres, 2009 9781426018442 (OCoLC)468969948
ISBN 9781426031090 (electronic bk.)
1426031092 (electronic bk.)
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