Health and health care in America : an introduction -- The business side of health care -- The payment process : insurance and third-party payers -- The payment process : government payment programs -- Health care providers : physicians and nurses -- Other clinical and non-clinical health care providers -- Offices, clinics, and hospitals -- The long-term care continuum -- Mental health services : a combination of systems -- The public health system : the government's role -- Medical technology, pharmaceuticals, and pharmacological research -- Health care research and prevention -- Cultural competency, health literacy, and health care ethics -- International health care.