| Description |
xi, 193 pages ; 24 cm |
| Note |
Includes index. |
| Summary |
"In Managing Workplace Negativity, Topchik explains how to spot this insidious killer of workplace efficiency, as well as how to put negative individuals, teams, and organizations back on the road to recovery." "Topchik illustrates that the outcomes of negativity can be surprisingly tangible, such as increased customer complaints, increased error rates, declining work quality - and particularly damaging in today's tough labor market - increased employee turnover." "But Topchik does much more than point out the problem. He presents a series of practical, easy-to-implement steps for improving your organization's health, as well as inoculating yourself against the infectious pessimism of others." "Managing Workplace Negativity is a tool for constructing positive, productive, and more enjoyable work environments. Even better, it serves as a fresh, new source of optimism for restoring balance and harmony to our professional lives."--Jacket. |
| Contents |
1. What Is Workplace Negativity? What Are Its Causes? How Does It Show Itself? -- Part I. Individual and Team Negativity -- 2. The Cast of Negativists -- 3. 30 Quick Fixes for Overcoming Individual or Team Negativity -- 4. Dealing with Pervasive Individual or Team Negativity -- Part II. Department and Organizational Negativity -- 5. A Negativity Assessment -- 6. Reducing Resistance to Change -- 7. Dealing with Loss of Trust and Loyalty -- 8. Turning a Negative Culture into a Positive One -- Part III. The Three Powers of a Positive Attitude -- 9. How to Inoculate Yourself and Your Organization from the Negativity Virus A. A Negativity Assessment B. Commonly Asked Questions about Workplace Negativity C. Case Study Index. |
| Subject |
Employee morale.
|
|
Employee motivation.
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Supervision of employees.
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Personnel management.
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Employee morale. (OCoLC)fst00909026
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Employee motivation. (OCoLC)fst00909027
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Personnel management. (OCoLC)fst01058797
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Supervision of employees. (OCoLC)fst01139044
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Arbeids- en organisatiepsychologie.
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Werknemers.
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Motivatie.
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Moraal.
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Negatieve arbeid.
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Personeelsmanagement.
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| ISBN |
0814405827 |
|
9780814405826 |
|
