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Book Cover
Bestseller
BestsellerE-Book
Author Finch, Lloyd C.

Title Telephone courtesy and customer service : be your company's lifeline to customers / Lloyd C. Finch.

Publication Info. [Rochester, N.Y.] : Axzo Press, [2009]
©2009

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Edition 4th ed.
Description 1 online resource (ii, 114 pages) : illustrations.
Series A Crisp Fifty-Minute series book
Fifty-Minute series.
Note Print version record.
Contents Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude.
Subject Customer services.
Telephone etiquette.
BUSINESS & ECONOMICS -- Customer Relations.
Customer services. (OCoLC)fst00885545
Telephone etiquette. (OCoLC)fst01146384
Genre/Form Electronic books.
Added Title Telephone courtesy and customer service
Other Form: Print version: Finch, Lloyd C. Telephone courtesy & customer service. 4th ed. [S. l.] : Axzo Press, ©2009 9781426018541 (OCoLC)468969940
ISBN 9781426031243 (electronic bk.)
1426031246 (electronic bk.)
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