| Edition |
Third edition. |
| Description |
xviii, 519 pages ; 27 cm. + 1 computer disk (4 3/4 in.) |
| System Details |
System requirements for accompanying computer disk: Word 6.0 for Windows 95, either PC or Mac. |
| Bibliography |
Includes bibliographical references (pages 499-502) and index. |
| Contents |
ch. 1. Planning the letter -- ch. 2. Components of an effective letter -- ch. 3. Structure : the parts of a letter -- ch. 4. Appearance -- ch. 5. Grammar -- ch. 6. Word processing -- ch. 7. Sales, marketing, and public relations letters -- ch. 8. Customer service letters -- ch. 9. Credit and collection letters -- ch. 10. Letters to vendors and suppliers -- ch. 11. Personnel letters -- ch. 12. Transmittal letters -- ch. 13. Confirmation letters -- ch. 14. Request letters -- ch. 15. Replies -- ch. 16. Permission letters -- ch. 17. Social, personal, and miscellaneous letters. |
| Subject |
Commercial correspondence -- Handbooks, manuals, etc.
|
|
Letter writing -- Handbooks, manuals, etc.
|
| Added Author |
Coleman, Edward, 1968-
|
|
Amacom.
|
| Added Title |
Handbook of business letters |
|
American Management Association handbook of business letters |
| ISBN |
0814406653 |
|
