Pharmacy patient communication : a transactional model -- Pharmacist patient relationship : a collaborative approach -- Empathy and patient communication -- Motivational interviewing -- Medication adherence and patient communication -- Cultural competency and patient communication -- Communicating with LEP (limited English proficiency) patients -- Communication with patients with low health literacy -- Communicating with young patients -- Communicating with older patients -- Communication with patients with physical disabilities -- Environmental and psychological barriers to communication -- Communicating about emotionally charged topics -- Patient communication on sensitive topics -- Interprofessional communication -- Pharmacy communication in diverse settings.