| Edition |
First edition. |
| Description |
xvi, 265 pages ; 25 cm |
| Note |
Includes index. |
| Contents |
What's the Problem? Why We Don't Communicate Well in the Workplace -- What This Book is About -- How Do I Know? -- Why We Have Such a Hard Time Communicating -- Where It Begins -- How It Develops -- What We Want -- What Motivates Work -- Status -- Usefulness -- Affection/Acceptance -- Money/Security -- Our Public Image -- What Works, What Doesn't and Why -- What We Already Know -- Basic Work Personalities -- Achievers -- Affiliators -- Influencers -- Using the Work Types -- A Predominance of Achievers -- The Basics of Communicating: Why and How People Listen -- Telling and Listening -- The One-sided Nature of Telling -- Listening Is Work -- Motivation -- What Makes People Listen -- Self Interest -- Who's Telling -- How They Tell It -- The New Techniques of Telling -- Basic Techniques of Television Communication -- Communication Consequences of TV -- Implications for Business Communication -- Verbal vs. Non-Verbal Communication -- How We Communicate -- Common Obstacles to Communication -- How People Feel About Learning -- Language -- Getting Ready to Communicate: Fore-thought for Strategies -- Developing Strategies -- What Goes Wrong and Why -- Where We Get Stuck -- Fore-Thought -- Who Is Your Audience? -- What You Know, What You Need -- The Fore-Thought Chart -- The Basic Idea -- The Process -- Objective Goals -- Emotional Needs -- Probable Expectations -- A Chart for the Summoned -- Fore-Thought Check-List -- Forethought for Larger Audiences -- Structuring and Organizing Business Encounters -- Preparation. |
| Subject |
Business communication.
|
|
Oral communication.
|
|
Persuasion (Psychology)
|
| ISBN |
0060156694: $15.95 |
|
9780060156695 |
|
0060156594 |
|
