Title Working the phones : control and resistance in call centres / Jamie Woodcock.

Publication Info.	London : PlutoPress, 2017.
	©2017

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Description	1 online resource (200 pages).
Series	Wildcat : workers' movements and global capitalism
	Wildcat (Pluto Press)
Note	Based on author's PhD thesis.
Bibliography	Includes bibliographical references (pages 165-193) and index.
Note	Print version record.
Summary	A Marxist investigation into the forms of resistance occurring in the UK call centre today.
Contents	1. Introduction, p.1 -- 2. Working in the Call Centre, p.34 -- 3· Management, p.60 -- 4· Moments of Resistance, p.97 -- 5· Precarious Organisation, p.118 -- 6. Conclusion, p.148.
Note	This work is licensed under a Creative Commons license https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
Local Note	JSTOR Books at JSTOR Open Access
Subject	Call center agents -- Great Britain.
	Call centers -- Social aspects -- Great Britain.
	SOCIAL SCIENCE -- Anthropology -- Cultural.
	Call center agents. (OCoLC)fst01747146
	Great Britain. (OCoLC)fst01204623
	Callcenter.
	Dienstleistungssektor.
	Arbeitsbedingungen.
	Kontrolle.
	Überwachung.
	Großbritannien.
	Sociology: work & labour.
Other Form:	Print version: 9781786800145
ISBN	1786800144 (ebk)
	9781786800145
	9780745399089 (electronic bk.)
	0745399088 (electronic bk.)
	9781786800152 (electronic bk.)
	1786800152 (electronic bk.)
	0745399061
	1786800160
	9780745399065

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