Includes bibliographical references (pages 217-236).
Contents
The growth of volunteerism in the public sector -- Part one: Understanding public sector volunteer programs: costs, benefits, and pitfalls -- Evaluating the cost-effectiveness of volunteer programs -- How volunteers can improve service quality and impact -- Sharing power and authority with volunteers: issues of volunteer accountability -- Part two: Building effective volunteer programs -- A framework for designating and organizing volunteer programs -- Planning and managing volunteer programs to overcome staff resistance -- Attracting and retaining able volunteers -- Part three: Promoting voluntary efforts -- Encouraging volunteer involvement in the public sector -- Guidelines for successful public sector volunteer program -- Resource: Survey procedures and questionnaires: surveys of chapter chairpersons of the service core of retired executives (SCORE) and business development officers of the U.S. small business administration (SBA).