| Playing Time |
04h:50m:26s |
| Description |
data file rda |
| Note |
9/08/201412:00:00AM |
| Summary |
Learn the core components of ISO/IEC 20000, the first international standard for IT service management. |
| Cast |
Presenter: Suzanne Van Hove |
| Summary |
Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes. |
| System Details |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. |
| Added Author |
linkedin.com (Firm)
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