Includes bibliographical references (pages 157-166) and index.
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Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
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Print version record.
Contents
A Systems Model for Solving Problems -- A Systems Model for Analyzing Conflicts -- Conflicts Generated by Unmet Needs and Clashes of Values -- Conflicts Generated by Establishment-Minority Relations -- Conflicts Generated by Victimization -- Some Basic Ways to Practice Conflict Resolution -- Professional Roles in Conflict Resolution -- The Role of Volunteers in Conflict Resolution -- Conflict Resolution Skills Can Be Taught -- Summary and Recommendations.