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BookBook
Author Hammer, Michael, 1948-2008.

Title Faster, cheaper, better : the 9 levels for transforming how work gets done / Michael Hammer and Lisa W. Hershman.

Publication Info. New York : Crown Business, [2010]
©2010

Copies

Location Call No. Status
 Bristol, Main Library - Non Fiction  658.5 H183    Check Shelf
 Manchester, Main Library - Non Fiction  658.51 HAMMER    Check Shelf
Edition First edition.
Description viii, 302 pages : illustrations ; 24 cm
Note Includes index.
Contents Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: Keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: Creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: The band-aid -- Acme specialities: The best-laid plans -- Modeling process maturity: Your guide through the journey.
Subject Reengineering (Management)
Workflow.
Organizational effectiveness.
Performance.
Management.
Added Author Hershman, Lisa W.
ISBN 9780307453792
0307453790
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