Includes bibliographical references (pages 150-152) and index.
Contents
Emotional literacy : foundations and background -- Defining emotional intelligence and emotional literacy -- Understanding the triune brain -- Managing emotions : self-awareness and anchoring -- Communicating through reframing and positive intentionality -- Reflective listening and overcoming reactive responses -- Nonverbal cues : the dance of silent communication -- Maintaining important relationships : assertion and apology -- Learning from experience : self-coaching -- The power of vision : identifying outcomes -- Attribution theory : foundations of self-esteem -- Effects of emotional literacy -- Some final thoughts -- Resource A: Brain structure and emotion -- Resource B: Recommended reading.