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Title Best practices in customer service / edited by Ron Zemke and John A. Woods.

Publication Info. Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM, 1999.

Copies

Location Call No. Status
 Enfield, Main Library - Adult Department  658.8 BEST    Check Shelf
 Manchester, Main Library - Non Fiction  658.812 Q BEST    Check Shelf
Edition First AMACOM edition 1999.
Description xvii, 414 pages : illustrations ; 28 cm
Bibliography Includes bibliographical references.
Subject Customer services.
Added Author Zemke, Ron.
Woods, John A.
ISBN 0814470289
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