Assaults : Advocate Lutheran General Hospital's use of the NDNQI assault database -- Using the NDNQI assault database in adult and adolescent units at Mary Greeley Medical Center -- Falls : transforming data and patient outcomes: reducing patient injury due to falls at High Point Regional Hospital -- Reducing patient falls in a medical-surgical unit at Johnson City Medical Center -- Reducing patient falls in medical-surgical and rehabilitation units at St. Mary's Regional Medical Center -- Reducing patient falls as a quality improvement effort across units at United Hospital -- Hospital acquired pressure ulcers (HAPUs) : mastering skin surveillance in a medical ICU : using the HAPU indicator at Christiana Hospital -- Development of a HAPU prevention program in the cardiac care and neuro-special units of Morristown Memorial Hospital -- HAPU reduction across selected units in the Palomar Pomerado Health System -- HAPU reduction in the acute and critical care units of Sharp Grossmont Hospital -- Pediatric pain management : sustained quality improvement related to pain cycle documentation at Children's Hospital in Omaha -- RN satisfaction : applying the RN satisfaction survey at Michael E. DeBakey Veterans Affairs Medical Center -- Job enjoyment at Good Samaritan Hospital Medical Center : an indicator of successful shared governance -- Using the RN satisfaction survey at the University of Wisconsin hospital and clinics.