The overall process of delegation -- Know your world: why are these changes in my practice happening to me? -- Know your practice: is my license on the line? -- Know your organization: what about where I work? -- Know yourself: what personal barriers must I overcome to realize the benefits of effective delegation? -- Know what needs to be done: if I delegate all my tasks, what's left for me to do? -- Know your delegate: how can I determine the right delegate for the job? -- How can I communicate so that the work gets done right / Loretta O'Neill -- How can I get my coworkers to work with me as a team? Resolving conflict -- Know how to give feedback: what do delegates really want? -- Know how to evaluate: how well has the delegation process produced the outcomes I wanted to achieve? -- Address and telephone and fax numbers for state boards of nursing.