Title Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for superior patient experience / edited by Adrienne Boissy, Timothy Gilligan.

Publication Info.	[New York] : McGraw-Hill Education, [2016]
	©2016

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Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Internet	WORLD WIDE WEB E-BOOK MCGRAW	Downloadable
University of Saint Joseph patrons, please click here to access this McGraw-Hill resource

Description	1 online resource : illustrations, portraits
Bibliography	Includes bibliographical references and index.
Contents	"I already know this" and "Patients know I care": designing a culture that is ready for communication skills training -- Leveraging your burning platform -- Keys to launching a successful communication skills training program -- Birth of the R.E.D.E. Model -- Making communication skills resonate with experienced clinicians -- Conversations that haunt clinicians -- Individual peer coaching: what to do about Dr. Jones? -- Facilitating staff physicians is not the same as teaching residents or students ... or is it? -- Who facilitates whom? Advanced care provider training -- Empathic communication through the loop lens: a surgeon's perspective -- "Trust me, I'm a doctor!": building, supporting, and maintaining professionalism -- The awesome power of vulnerability.
Note	Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018).
Subject	Cleveland Clinic Foundation.
	Cleveland Clinic Foundation. (OCoLC)fst00602284
	Medical personnel and patient.
	Patient-centered health care.
	Interpersonal communication.
	Physician and patient.
	Medical ethics.
	Interpersonal communication. (OCoLC)fst00977344
	Medical ethics. (OCoLC)fst01014081
	Medical personnel and patient. (OCoLC)fst01014481
	Patient-centered health care. (OCoLC)fst01894906
	Physician and patient. (OCoLC)fst01062819
	Physician-Patient Relations.
Genre/Form	Electronic Books.
	Case Reports.
Subject	Health Communication.
	Patient-Centered Care.
	Organizational Culture.
Added Author	Boissy, Adrienne, editor.
	Gilligan, Timothy, editor.
Other Form:	Print version: Communication the Cleveland Clinic way. New York : McGraw-Hill Education, [2016] 9780071845342 (DLC) 2015051012 (OCoLC)941713067
ISBN	9780071845359 (electronic bk.)
	0071845356 (electronic bk.)
	9780071845342 (hardcover)
	0071845348 (hardcover)

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Title Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for superior patient experience / edited by Adrienne Boissy, Timothy Gilligan.

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