Description |
xi, 353 pages : illustrations ; 28 cm |
Bibliography |
Includes bibliographical references (page 347) and index. |
Contents |
Administration -- Financial Principles -- Management and Human Resources -- Resident Services -- Concierge and Reception -- Resident Relations -- Transportation -- Activities and Enrichment -- Food and Beverage Service -- Dining Services -- Housekeeping -- Laundry -- Maintenance -- Marketing and Sales -- Marketing -- Sales -- Move-In Coordination -- Aging in Place: Operating and Marketing Stabilized Communities -- Other Services -- Personal Care -- Home Health -- 50 Questions Frequently Asked by Residents and Families -- Operations Audit -- Financing Alternatives For Assisted Living Facilities -- Preopening Critical Path. |
Summary |
In Senior Living Communities Benjamin Pearce offers the first comprehensive guide to managing these important facilities. Drawing on years of experience running successful retirement communities, Pearce offers a wealth of sound advice and practical solutions. He discusses operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry, and maintenance. An extensive operations audit is included in an appendix. |
Subject |
Congregate housing -- United States -- Management.
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Life care communities -- United States -- Management.
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Older people -- Care -- United States.
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Frail older people -- Care -- United States.
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Congregate housing -- Management.
(OCoLC)fst00875179
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Frail elderly -- Care.
(OCoLC)fst00933581
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Life care communities -- Management.
(OCoLC)fst00998224
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Older people -- Care.
(OCoLC)fst01199096
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United States. (OCoLC)fst01204155
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Housing for the Elderly.
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Housing.
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Aged.
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ISBN |
0801859611 (pbk. ; alk. paper) |
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9780801859618 (pbk. ; alk. paper) |
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