Title Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

Publication Info.	[New York] : McGraw-Hill, [2011]
	©2011

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Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Internet	WORLD WIDE WEB E-BOOK MCGRAW	Downloadable
University of Saint Joseph patrons, please click here to access this McGraw-Hill resource

Description	1 online resource (xiii, 304 pages)
Note	"Prepared with the assistance of UCLA Health System"--Title page verso.
Bibliography	Includes bibliographical references.
Contents	UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Summary	Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Note	Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018).
Subject	UCLA Health System.
	UCLA Health System. (OCoLC)fst01981086
	Medical care.
	Total quality management.
	Leadership.
	Success in business.
	POLITICAL SCIENCE -- Public Affairs & Administration.
	Leadership. (OCoLC)fst00994701
	Medical care. (OCoLC)fst01013753
	Success in business. (OCoLC)fst01137062
	Total quality management. (OCoLC)fst01153015
	Management.
	Success.
	Hospitals, University -- organization & administration.
	California.
Genre/Form	Electronic Books.
Subject	Quality of Health Care -- organization & administration.
	Organizational Innovation.
Added Author	UCLA Health System, supporting body.
Other Form:	Print version: Michelli, Joseph A., 1960- Prescription for excellence. New York : McGraw-Hill, ©2011 9780071773546 (OCoLC)699759095
ISBN	9780071773904 (electronic bk.)
	0071773908 (electronic bk.)
	9780071773546 (hardcover ;) (alk. paper)
	0071773541 (hardcover ;) (alk. paper)
	9780071780452 (paperback)
	0071780459 (paperback)

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Title Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

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