| Description |
1 online resource : illustrations. |
| Series |
McGraw-Hill business classics |
|
Business classics.
|
| Note |
Originally published: Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman. ©2008 |
| Bibliography |
Includes bibliographical references. |
| Contents |
The 100-year brand -- Preserving a patient-first legacy -- Practicing team medicine -- Practicing destination medicine -- Partnering for leadership -- Hiring for values--and talent -- Orchestrating the clues of quality -- Creating, extending, and protecting the brand -- Investing in tomorrow's organization -- Realizing human potential. |
| Summary |
"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Each chapter concludes with a section titled "Lessons for Managers." You'll learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service"-- Provided by publisher. |
| Note |
Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018). |
| Subject |
Mayo Clinic -- History.
|
|
Mayo Clinic. (OCoLC)fst00530694
|
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Mayo Clinic.
|
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Hospitals -- United States -- Administration.
|
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Management.
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Success in business.
|
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Hospitals -- Administration. (OCoLC)fst00961176
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Management. (OCoLC)fst01007141
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Success in business. (OCoLC)fst01137062
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United States. (OCoLC)fst01204155
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Hospital Administration -- history.
|
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Hospitals, General -- history.
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History, 20th Century.
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History, 21st Century.
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Leadership.
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Minnesota.
|
| Genre/Form |
History. (OCoLC)fst01411628
|
| Added Author |
Seltman, Kent D., author.
|
|
Reprint of: Berry, Leonard L., 1942-
Management lessons from Mayo Clinic. ©2008.
|
| Other Form: |
Print version: Berry, Leonard L., 1942- Management lessons from Mayo Clinic. New York : McGraw-Hill, [2017] 9781260011838 (DLC) 2017014748 (OCoLC)982044104 |
| ISBN |
9781260011838 (paperback) |
|
1260011836 (paperback) |
|
9780071590747 (electronic book) |
|
0071590749 (electronic book) |
|
