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BookBook
Author Michelli, Joseph A., 1960-

Title Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

Publication Info. New York : McGraw-Hill, [2011]
©2011

Copies

Location Call No. Status
 Portland Public Library - Adult Department  658.4 MIC    Check Shelf
 South Windsor Public Library - Non Fiction  658.4092 MICHELLI    Check Shelf
Description xiii, 304 pages
Bibliography Includes bibliographical references and index.
Contents UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Subject Health Services Administration.
Quality of Health Care -- organization & administration.
Medical Errors -- prevention & control.
Safety Management.
Patient Satisfaction.
Organizational Innovation.
Added Author UCLA Health System.
ISBN 9780071773546
0071773541
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