| Description |
xiv, 273 pages ; 22 cm |
| Contents |
pt. 1. Positive confrontation : what it is and how it can make your life better -- ch. 1. Conflict, conflict everywhere -- ch. 2. The confrontational road less traveled is paved by bullies and wimps -- ch. 3. Confronters : the bully, the wimp, the big mouth inaction -- ch. 4. The choices and consequences of confrontational behavior -- ch. 5. The jerk test -- pt. 2. The nuts, bolts, and screws of positive confrontation -- ch. 6. Don't attack'em, WAC'em -- ch. 7. Eliminate your verbal vices -- ch. 8. Vital nonverbals -- ch. 9. The other person -- ch. 10. Eleven simple things you can do to have a positive confrontation -- ch. 11. WAC'ing in writing -- ch. 12. How to handle other difficult conversations -- ch. 13. When you get WAC'ed -- pt. 3. Conflict-free living -- ch. 14. The secret to avoiding conflict in life -- ch. 15. Techno-etiquette for dummies and smart people -- ch. 16. International etiquette -- A final 12-step pep talk. |
| Subject |
Interpersonal conflict.
|
|
Interpersonal confrontation.
|
|
Conflict, Psychological
|
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Interpersonal Relations.
|
| Added Author |
Magee, Susan.
|
| ISBN |
1569246793 |
|
