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Author Cohen-Posey, Kate.

Title Making hostile words harmless : a guide to the power of positive speaking for helping professionals and their clients / Kate Cohen-Posey.

Publication Info. Hoboken, N.J. : John Wiley & Sons, [2008]
©2008
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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  153.6 C678M    Check Shelf
Description xxii, 185 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages 171-172) and index.
Contents Difficult people and the art of aikidō -- Acting as if : the art of confirming -- Asking questions : the art of inquiry -- Active listening : the art of understanding -- Hypnosis and humor : the art of evoking -- Taking a stand by opposing -- Teaching positive speaking to clients -- Workshops on positive speaking.
Subject Verbal self-defense.
Invective.
Communication.
Conflict, Psychological
Interpersonal Relations.
Verbal Behavior.
ISBN 9780470281949 paperback
0470281944 paperback
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