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Author Frost, Peter J.

Title Toxic emotions at work : how compassionate managers handle pain and conflict / Peter J. Frost.

Publication Info. Boston : Harvard Business School Press, [2003]
©2003

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.314 F939T    Check Shelf
Description xii, 251 pages ; 24 cm
Bibliography Includes bibliographical references (pages 227-239) and index.
Contents Emotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain.
Subject Conflict management.
Job stress.
Employees -- Counseling of.
Executives -- Job stress.
Stress management.
Work -- Psychological aspects.
Psychology, Industrial.
Administrative Personnel -- psychology.
Counseling.
Employment -- psychology.
Psychology, Industrial.
Stress, Psychological.
ISBN 1578512573 alkaline paper
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