1. Defining effective communication for health professionals -- 2. The overall goal of communication for health professionals -- 3. The specific goals of communication for health professionals: 1 -- 4. The specific goals of communication for health professionals: 2 -- 5. Awareness of and need for reflective practice -- 6. Awareness of self -- 7. Awarness of how personal assumptions affect communication -- 8. Awareness of the 'person/s' -- 9. Awareness of listening to facilitate person/s-centered communication -- 10. Awareness of different environments that can affect communication -- 11. Communication with the hold person/s -- 12. Non-verbal communication -- 13. Conflict and communication -- 14. Culturally competent communication -- 15. Communicating with indigenous peoples -- 16. Misunderstandings and communication -- 17. Ethical communication -- 18. Remote communication.