Includes bibliographical references (pages 147-148) and index.
Contents
Essential interpersonal skills for pharmacy practice : communication in counseling and conflict contexts -- Conflict with customers in the community pharmacy -- Counseling customers in the community pharmacy -- Conflict with co-workers in the community pharmacy -- Conflict with patients in the hospital pharmacy -- Counseling patients in the hospital -- Conflict with co-workers in the hospital -- The consequences of choosing new communication options.