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Book Cover
book
BookBook
Author Berger, Bruce A.

Title Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger.

Publication Info. Washington, DC : American Pharmacists Association, [2009]
©2009

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Reference Material  PHARM QV 21 B496C 2009    In-Library Use Only
Edition Third edition.
Description 254 pages ; 23 cm
Note "The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Bibliography Includes bibliographical references and index.
Contents Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly Braxton Lloyd and Bruce A. Berger -- Communicating with patients who have literacy limitations.
Subject Communication in pharmacy.
Pharmacist and patient.
Pharmacists.
Professional-Patient Relations.
Communication.
Added Author American Pharmacists Association.
Added Title U. S. pharmacist.
ISBN 9781582121321 alkaline paper
158212132X alkaline paper
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