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Bestseller
BestsellerE-Book
Author Durrance, Dana.

Title Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni.

Publication Info. Lakewood, Colo. : American Animal Hospital Association Press, [2009]
©2009

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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Edition 2nd ed.
Description 1 online resource (xx, 22 pages)
Note Laurel Lagoni's name appears first on the earlier edition.
Bibliography Includes bibliographical references (pages 87-90).
Contents How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
Note Print version record.
Subject Veterinary medicine.
Veterinarian and client.
Interpersonal communication.
Pet owners -- Psychology.
Professional-Patient Relations.
Veterinary Medicine -- methods.
Animal Technicians -- psychology.
Human-Animal Bond.
Communication.
Veterinarians -- psychology.
MEDICAL -- Veterinary Medicine -- Food Animal.
MEDICAL -- Veterinary Medicine -- Small Animal.
Interpersonal communication. (OCoLC)fst00977344
Pet owners -- Psychology. (OCoLC)fst01059171
Veterinarian and client. (OCoLC)fst01165846
Veterinary medicine. (OCoLC)fst01165977
Added Author Lagoni, Laurel.
Lagoni, Laurel. Connecting with clients.
American Animal Hospital Association.
Other Form: Print version: Durrance, Dana. Connecting with clients. 2nd ed. Lakewood, Colo. : American Animal Hospital Association Press, ©2009 9781583261163 (DLC) 2009045418 (OCoLC)461256278
ISBN 9781583261330 (electronic bk.)
1583261338 (electronic bk.)
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