Practical tips for volunteer tutors / Judy Nichols Mitchell -- Effective literacy instruction / Beverly Griffin Cox and Joy Garton Krueger -- Building characteristics of successful readers and writers / Beth Ann Herrmann, Ellen C. Garfinkel, and Barbara W. Batdorf -- Helping learners complete assigned work / Jeanne Shay Schumm and Kathleen A. Hinchman -- Effective literacy assessment / Jeri Sarracino, Beth Ann Herrmann, Barbara W. Batdorf, and Ellen C. Garfinkel -- Where to go when you need more help / Bird B. Stasz and Bob Schlagal.