Includes bibliographical references (pages 125-135) and index.
Note
"A Brookings classic."
With a new preface by the author.
First Brookings edition published 1971 - title page verso.
"Originally delivered in January 1970 as the third H. Rowan Gaither Lecture, at the University of California, Berkeley"--Title page verso.
Contents
Preface to the new edition -- Introduction -- Who wins and who loses -- What does the most good -- Producing effective services : what do we know? Why do we care -- Can we find out what works? -- Accountability : what does it mean.