Title Implementing virtual reference services : a LITA guide / edited by Beth C. Thomsett-Scott.

Publication Info.

Chicago : ALA TechSource, an imprint of the American Library Association, 2013.

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Rocky Hill - Downloadable Materials	EBSCO Ebook	Downloadable
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Description	1 online resource (xi, 152 pages) : illustrations.
Series	LITA guide ; [26]
	LITA guides ; 26.
Bibliography	Includes bibliographical references and index.
Contents	Virtual reference services : considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell -- AskColorado : a collaborative virtual reference service / Kris Johnston.
Note	Print version record.
Summary	Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as
Subject	Electronic reference services (Libraries)
	Electronic reference services (Libraries) -- United States -- Case studies.
	LANGUAGE ARTS & DISCIPLINES -- Linguistics -- General.
	LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
	Sciences de l'information.
	Bibliothéconomie.
	Gestion de l'information.
	Services d'information.
	Electronic reference services (Libraries) (OCoLC)fst00907454
	United States. (OCoLC)fst01204155
Genre/Form	Case studies. (OCoLC)fst01423765
	Electronic books.
Added Author	Thomsett-Scott, Beth C., editor.
	Library and Information Technology Association (U.S.)
Other Form:	Print version: Implementing virtual reference services. Chicago : ALA TechSource, an imprint of the American Library Association, 2013 9781555708993 (DLC) 2012042317 (OCoLC)820450635
ISBN	9781555709501 (electronic bk.)
	1555709508 (electronic bk.)
	9781555709518 (electronic bk.)
	1555709516 (electronic bk.)

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Title Implementing virtual reference services : a LITA guide / edited by Beth C. Thomsett-Scott.

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