Title Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.

Publication Info.	New York : Wiley, [1994]
	©1994

Copies

Location	Call No.	Status
Manchester, Main Library - Non Fiction	658.5 KAPLAN	Check Shelf

Description	x, 262 pages : illustrations ; 24 cm
Bibliography	Includes bibliographical references and index.
Subject	Service industries -- Management.
	Service industries -- Quality control.
Added Author	Rieser, Carl.
Added Title	Hitting one thousand singles.
ISBN	0471591297

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