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Author Cortés, Pablo.

Title Online dispute resolution for consumers in the European Union / Pablo Cortés.

Publication Info. London ; New York : Routledge, 2011.

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK TAYLOR&FRANCIS    Downloadable
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Description 1 online resource (xxi, 260 pages).
Series Routledge research in IT and E-commerce law
Routledge research in IT and E-commerce law.
Bibliography Includes bibliographical references and index.
Contents Consumer protection and access to justice in the e-commerce era of electronic commerce: a European perspective -- Online dispute resolution: an emerging option for consumer redress -- Consumer adjudicative processes supported by technology: court processes and arbitration -- Online mediation for consumers: the way forward -- A legal framework to develop consumer ODR in the EU: a proposal.
Note Print version record.
Summary "E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU"--Publisher's description.
Subject Arbitration and award -- European Union countries -- Data processing.
Dispute resolution (Law) -- European Union countries -- Data processing.
Electronic commerce -- Law and legislation -- European Union countries -- Data processing.
Third parties (Law) -- European Union countries -- Data processing.
POLITICAL SCIENCE -- Government -- Judicial Branch.
LAW -- Legal Services.
LAW -- Civil Procedure.
Electronic Commerce. (DE-588)4592128-3
Recht. (DE-588)4048737-4
Schlichtung. (DE-588)4052717-7
Europäische Union. (DE-588)4131753-1
Elektronisk handel -- juridik och lagstiftning -- EU-länderna.
Indexed Term Information technology law
Commercial law
Dispute resolution
Law
E-commerce
Information technology
Genre/Form Electronic books.
Other Form: Print version: Cortés, Pablo. Online dispute resolution for consumers in the European Union. London ; New York : Routledge, 2011 9780415562072 (DLC) 2010001340 (OCoLC)501511107
ISBN 9780203847756 (electronic bk.)
020384775X (electronic bk.)
9780415562072 (hardbound)
0415562074 (hardbound)
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