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BookBook
Author Murphy, Sarah Anne, author.

Title The librarian as information consultant : transforming reference for the Information Age / Sarah Anne Murphy.

Publication Info. Chicago : American Library Association, 2011.
©2011

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Reference Material  Ref. Library Staff    In-Library Use Only
Description xi, 106 pages : illustrations ; 26 cm
Bibliography Includes bibliographical references and index.
Contents The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
Subject Reference services (Libraries) -- Forecasting.
Reference services (Libraries) -- Management.
Information consultants.
Reference librarians -- Effect of technological innovations on.
Referatedienst.
Informationsvermittlung.
Bibliothekspersonal.
ISBN 9780838910863 (alkaline paper)
0838910866 (alkaline paper)
Standard No. 40019295611
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