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Title The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy.

Publication Info. Chicago : American Library Association, 2014.


Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource (xiii, 186 pages) : illustrations
Bibliography Includes bibliographical references and index.
Contents From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman.
Note Print version record.
Subject Academic libraries -- United States -- Evaluation -- Case studies.
Research libraries -- United States -- Evaluation -- Case studies.
Public services (Libraries) -- Evaluation -- Case studies.
Libraries -- Quality control -- Case studies.
Library administration -- United States -- Case studies.
Library administration -- Canada -- Case studies.
Academic libraries -- Evaluation -- fast -- (OCoLC)fst00795036.
Bibliotheksverwaltung -- gnd.
Libraries -- Quality control -- fast -- (OCoLC)fst00997430.
Library administration -- fast -- (OCoLC)fst00997606.
Public services (Libraries) -- Evaluation -- fast -- (OCoLC)fst01083043.
Qualit├Ątskontrolle -- gnd.
Research libraries -- Evaluation -- fast -- (OCoLC)fst01095347.
Canada -- fast -- (OCoLC)fst01204310.
United States -- gnd.
United States -- fast -- (OCoLC)fst01204155.
Academic libraries -- Evaluation. (OCoLC)fst00795036
Libraries -- Quality control. (OCoLC)fst00997430
Library administration. (OCoLC)fst00997606
Public services (Libraries) -- Evaluation. (OCoLC)fst01083043
Research libraries -- Evaluation. (OCoLC)fst01095347
Canada. (OCoLC)fst01204310
United States. (OCoLC)fst01204155
United States.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
Genre/Form Case studies. (OCoLC)fst01423765
Added Author Murphy, Sarah Anne, editor.
Other Form: Print version: Quality infrastructure 9780838911730 (DLC) 2013005034 (OCoLC)833630040
ISBN 9780838994962 (electronic bk.)
0838994962 (electronic bk.)
9780838994955 (electronic bk.)
0838994954 (electronic bk.)
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