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Subjects (1-12 of 12)
Public Services Libraries United States
1
Book
Customer service & innovation in libraries
Miller, Glenn, 1937-
Fort Atkinson, Wis. : Highsmith Press, [1996] 1996
Rating:
Copies
Location
Call No.
Status
Bristol, Main Library - Reference Material
RE658.812 M614
In-Library Use Only
New Britain, Main Library - Non Fiction
025.527 M61
Missing
2
Book
Customer service excellence : a concise guide for librarians
Weingand, Darlene E.
Chicago : American Library Association, 1997. 1997
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Location
Call No.
Status
Bristol, Main Library - Non Fiction
025.5 W431
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3
Bestseller
Customer service in libraries : best practices
Lanham, Md. : Scarecrow Press, 2013. 2013
Rating:
Copies
Location
Call No.
Status
Rocky Hill - Downloadable Materials
EBSCO Ebook
Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
4
Book
Dealing with difficult people in the library
Willis, Mark R.
Chicago : American Library Association, 1999. 1999
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Location
Call No.
Status
Enfield, Main Library - Adult Department
025.5 WIL
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New Britain, Main Library - Non Fiction
025.5 W67
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5
Book
Defusing the angry patron : a how-to-do-it manual for librarians
Rubin, Rhea Joyce.
New York : Neal-Schuman Publishers Inc., 2011. 2011
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Copies
Location
Call No.
Status
Bristol, Main Library - Non Fiction
025.5 R824
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East Hartford, Raymond Library - Reference Material
REF 025.5 RUBIN
In-Library Use Only
Wethersfield Public Library - Non Fiction
025.5 RUBIN
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6
Book
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Rubin, Rhea Joyce.
New York : Neal-Schuman Publishers, [2000] 2000
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Location
Call No.
Status
New Britain, Main Library - Non Fiction
025.5 R82
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West Hartford, Noah Webster Library - Library Office
R OFFICE 025.5 RUBIN
In-Library Use Only
7
Book
Patron behavior in libraries : a handbook of positive approaches to negative situations
Chicago : American Library Association, 1996. 1996
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Location
Call No.
Status
Portland Public Library - Adult Department
025.5 PAT
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8
Book
Putting service into library staff training : a patron-centered guide
Bessler, Joanne M.
Chicago : American Library Association, 1994. 1994
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Location
Call No.
Status
Bristol, Main Library - Non Fiction
023.8 B464
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Granby, Main Library - Adult
023.8097 BES
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9
Book
Reference reborn : breathing new life into public services librarianship
Santa Barbara, Calif. : Libraries Unlimited, [2011] 2011
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Location
Call No.
Status
South Windsor Public Library - Non Fiction
PROF CL 025.52 R25
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10
Book
Responding to rapid change in libraries : a user experience approach
Bignoli, Callan, author.
Chicago : ALA Editions, 2021. 2021
Rating:
Copies
Location
Call No.
Status
Middletown, Russell Library - Office
OFF 027 BER
In-Library Use Only
11
Book
Serving the difficult customer : a how-to-do-it manual for library staff
Smith, Kitty, 1945-
New York : Neal-Schuman Publishers, 1993. 1993
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Location
Call No.
Status
Portland Public Library - Adult Department
025.5 SMI
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12
Book
Transforming libraries, building communities : the community-centered library
Edwards, Julie Biando.
Lanham : The Scarecrow Press, Inc., 2013. 2013
Rating:
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Location
Call No.
Status
Avon Free Public Library - Reference Material
R 021.2 EDWARDS
In-Library Use Only
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