Title Quality customer service : the art of treating customers as guests / William B. Martin.

Publication Info.	Los Altos, Calif. : Crisp Publications, [1987]
	©1987

Copies

Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location	658.812 M383Q	Check Shelf

Description	iv, 73 pages : illustrations ; 26 cm.
Series	The Fifty-Minute series
	Fifty-Minute series.
Note	Series statement from publisher's listing on p. 73.
Subject	Customer services -- Programmed instruction.
	Customer relations -- Programmed instruction.
ISBN	0931961173 paperback
	$6.95

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