Coping with culture clash -- Leaping the language barrier -- Cracking the silent code: communication across different values -- The illusion of communication: understanding cultural contexts -- In at the deep end: developing rapport in the multicultural workplace -- Pathfinding: the ins and outs of corporate culture -- That magic something called rapport: using the proper protocols -- Your (negotiating) style or mine? -- Analysis without paralysis -- Sponsorship and ownership: what happens after you leave? -- Overcoming culture clash.
Bibliography
Includes bibliographical references (pages 185-190) and index.