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Author Pearce, Benjamin W.

Title Senior living communities : operations management and marketing for assisted living, congregate, and continuing care retirement communities / Benjamin W. Pearce.

Imprint Baltimore : Johns Hopkins University Press, 1998.

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  362.16 P359S    Check Shelf
Description xi, 353 pages : illustrations ; 28 cm
Bibliography Includes bibliographical references (page 347) and index.
Contents Administration -- Financial Principles -- Management and Human Resources -- Resident Services -- Concierge and Reception -- Resident Relations -- Transportation -- Activities and Enrichment -- Food and Beverage Service -- Dining Services -- Housekeeping -- Laundry -- Maintenance -- Marketing and Sales -- Marketing -- Sales -- Move-In Coordination -- Aging in Place: Operating and Marketing Stabilized Communities -- Other Services -- Personal Care -- Home Health -- 50 Questions Frequently Asked by Residents and Families -- Operations Audit -- Financing Alternatives For Assisted Living Facilities -- Preopening Critical Path.
Summary In Senior Living Communities Benjamin Pearce offers the first comprehensive guide to managing these important facilities. Drawing on years of experience running successful retirement communities, Pearce offers a wealth of sound advice and practical solutions. He discusses operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry, and maintenance. An extensive operations audit is included in an appendix.
Subject Congregate housing -- United States -- Management.
Life care communities -- United States -- Management.
Older people -- Care -- United States.
Frail older people -- Care -- United States.
Congregate housing -- Management. (OCoLC)fst00875179
Frail elderly -- Care. (OCoLC)fst00933581
Life care communities -- Management. (OCoLC)fst00998224
Older people -- Care. (OCoLC)fst01199096
United States. (OCoLC)fst01204155
Housing for the Elderly.
Housing.
Aged.
ISBN 0801859611 (pbk. ; alk. paper)
9780801859618 (pbk. ; alk. paper)
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