On becoming a supervisor / Joan Giesecke -- Interviewing / Thyra K. Russell -- Orienting the new library employee / Katherine Branch -- Appraising performance / Joan Giesecke -- Rewarding employees nonmonetarily / Irene M. Padilla and Thomas H. Patterson -- Communication skills / Abby Kratz and Melinda Flannery -- Conducting effective meetings / Myrna J. McCallister and Thomas H. Patterson -- Managing work time / Mary Nofsinger -- Managing diversity / Marilyn Okrent -- Conflict resolution / Karen Jette.
