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Author Dowd, Ryan, author.

Title The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.

Publication Info. Chicago : ALA Editions, 2018.
©2018

Copies

Location Call No. Status
 Berlin-Peck Memorial Library - New Materials  021.2 DOWD    Check Shelf
 East Hartford, Raymond Library - Reference Material  REF 021.2 DOWD    In-Library Use Only
 Enfield, Pearl Street Branch Library - Reference Material  REF 025.1 DOW    In-Library Use Only
 Middletown, Russell Library - Office  REF 025.5 DOW    In-Library Use Only
 New Britain, Main Library - Non Fiction  025.5 DOW    Check Shelf
Description xv, 248 pages : illustrations ; 26 cm
Language Text in English.
Bibliography Includes bibliographical references and index.
Contents Part 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy : the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion : The end of homelessness.
Summary "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- Provided by publisher.
Subject Libraries and the homeless -- United States.
Libraries and community.
Homelessness -- United States.
Public services (Libraries)
Homeless persons -- Services for.
Homeless persons -- Services for. (OCoLC)fst00959479
Homelessness. (OCoLC)fst00959545
Libraries and community. (OCoLC)fst00997508
Libraries and the homeless. (OCoLC)fst00997591
Public services (Libraries) (OCoLC)fst01083042
United States. (OCoLC)fst01204155
United States. (DNLM)D014481
ISBN 9780838916261 (paperback)
0838916260 (paperback)
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