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100 1  Bolton, Robert,|d1929-|eauthor. 
245 10 Listen Up or Lose Out :|bHow to Avoid Miscommunication, 
       Improve Relationships, and Get More Done Faster /|cRobert 
       Bolton and Dorothy Grover Bolton. 
264  1 [Place of publication not identified] :|bAMACOM,|c[2018] 
264  4 |c©2018 
300    1 online resource (272 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file|2rdaft 
347    |b(epub) 
506    Access limited to subscribing institutions. 
520    "Most people retain only a fraction of what they hear, 
       resulting in miscommunications and lost opportunities. But
       learning how to actively listen and absorb what a person 
       is saying, thinking, and feeling can set the stage for 
       dramatically improved relationships and increased personal
       success.In Listen Up or Lose Out, communications expert 
       Robert Bolton highlights the underestimated and not well 
       utilized tool of active listening and explains how it can 
       be used to gather perspectives, bridge differences, and 
       resolve problems. By breaking down listening into a set of
       learnable skills such as avoiding the urge to criticize, 
       question, or advise; focusing on the speaker's point of 
       view; asking the right questions, in the right order; and 
       learning how to read people's feelings and reflect them 
       back, Bolton explains how one can become a skilled 
       listener who experiences fewer conflicts, makes better 
       decisions, and discovers opportunities that others might 
       miss. Whether personally or in business, could you benefit
       from better communication? Give listening a try!"--
       |cProvided by Freading. 
588 0  Publisher metadata. 
650  0 Communication in management. 
650  0 Business communication. 
650  0 Interpersonal communication. 
650  0 Listening. 
650  7 BUSINESS & ECONOMICS / Business Communication / General.
       |2bisacsh 
655  0 Electronic books. 
700 1  Bolton, Dorothy Grover,|eauthor. 
914    frd00042095