"Levels: GR: H ; DRA: 14; EI: 13"--P. [4] of cover.
Summary
Good listening skills help make communicating with others a better experience. Being quiet when another person is talking allows them to pass on information more easily. It implies that the listener respects the speaker. Nodding and smiling when someone speaks can help them know they are being listened to, as well.
Bibliography
Includes bibliographical references (page 23) and index.