Intro; How to Be an Even Better Listener by Robert Mundle; Foreword; Acknowledgements; Preface; Introduction; Chapter 1. Responding to Cues; Chapter 2. Three Approaches to Listening; Chapter 3. Helpful Things to Say; Chapter 4. Benefits and Risks of Volunteering; Chapter 5. Your Own Story and Grief Journey; Chapter 6. Feeling Heard and Understood; Conclusion. Continuing the Journey; Afterword; References; About the Author; Subject Index; Author Index; Blank Page.