Includes bibliographical references (page 31) and index.
Contents
Listen here! -- Here's how you hear -- Are you listening or just hearing? -- Speed limits -- Listen and learn -- Attention, please! -- Mind clutter -- Body language -- Friendly phrases -- Reflecting -- Wait your turn -- Hard listening -- Remember this.
Summary
Listening is one of the most important ways to gather information. Good listening is enhanced by paying attention, making eye contact, asking questions, and giving feedback. What Did You Say? helps students learn to become better communicators.